Amit Tripathi, a highly accomplished professional with a diverse and impressive career, currently serves as the Director of Marketing and Customer Experience at airtel, based in Gurugram, Haryana, India. With over 13 years of dedicated service at airtel, Amit has taken on various key roles, demonstrating his commitment to the organization’s growth and development.
EDUCATION
Amit’s academic journey has been equally impressive, having earned an MBA with a major in Marketing and a minor in Finance from the Faculty of Management Studies at the University of Delhi. Additionally, he holds a B.Tech in Computer Science from the Indian Institute of Information Technology Allahabad, where he earned the distinction of being a Silver Medalist.
CAREER
In his most recent role as Director of Marketing and Customer Experience, which commenced in October 2023, Amit oversees and drives strategies related to marketing and customer experience, playing a pivotal role in shaping the company’s engagement with its customer base. He is located in Gurugram, Haryana, India, where he takes on this significant leadership position.
Before his current role, Amit held the position of Director of Customer Experience & Strategic Projects at airtel from March 2023 to October 2023. In this role, he was actively involved in leading and executing strategic projects related to enhancing customer experience, a critical aspect in the highly competitive telecommunications industry.
Prior to these roles, Amit assumed the position of CEO for Kerala and Tamil Nadu at airtel, where he demonstrated his leadership skills and strategic acumen from October 2020 to February 2023. This role saw him taking charge of the operations and growth strategies in these regions.
Amit’s illustrious career also includes international experience, where he served as the Strategy and Planning Manager (Secondment) at Singtel Optus in Sydney, Australia, from October 2008 to September 2010. During his tenure, he was responsible for formulating strategies and plans for key customer retention, up-selling, and cross-selling initiatives for consumer products. He also played a vital role in campaign measurement strategies and financial/product business cases.
Amit’s journey at airtel began with the position of Senior Manager of Projects (CMO Office) from September 2007 to September 2008, where he contributed significantly to the Tariff Rationalization exercise for voice calling and the up-sell and cross-sell of value-added services (VAS). His efforts resulted in substantial incremental revenue for the company.
Before that, he served as the Manager of Strategic Planning (Corporate Office) from June 2006 to August 2007, where he was responsible for business case preparation and evaluation. Amit’s contributions were crucial in the approval of IPTV and DTH rollouts.
Amit started his career as a Young Leader (Management Trainee) in the New Delhi Area, India, from June 2005 to May 2006. In this role, he was engaged in cross-functional projects in customer service, sales, and marketing functions. His initiatives included the development of a new prepaid product to boost sales and reduce inventory, contributing to improved market presence.
In conclusion, Amit Tripathi’s career is marked by a rich tapestry of experience and accomplishments. His dedication to airtel, his innovative approaches to marketing and customer experience, and his international exposure underscore his strong contributions to the telecommunications industry. His academic achievements further demonstrate his commitment to excellence in his field.
